Service

WARRANTY CONDITIONS

Each Jupio product features a limited one, two or three year warranty. Should you have any questions concerning the warrranty, please feel free to contact our customer service. The period of warranty is also mentioned on the packaging of the product. You can find each products warranty period below:

3 years of warranty
Digital camera and camcorder batteries
Broadcast batteries
Mobile phone batteries
PowerVault series
Battery chargers
Battery grips
Cables and USB accessories
All other Jupio products

2 years of warranty
Laptop and notebook batteries
Powertool batteries

1 year of warranty
Rechargeable batteries

DOA warranty*
Alkaline batteries
Coin cell batteries
Lithium batteries

*DOA means ´Dead on arrival´. When a product is defective from the first moment you are using it.

Important note about defective batteries
As the lifespan of a battery is always limited, the warranty conditions which relate to the  batteries deviate from the standard warranty conditions. Its a normal process that a battery show wear after being used for a certain period of time. The more intensive the use, the sooner power loss will occur. Permanent powerloss can also occur when you store batteries for a long time without charging it. Our advice: never store an empty battery: always charge it before storing and re-charge every 6-9 months!

No warranty will be given:
1. When defects are caused by incompetent use.
2. When the product has been opened or repaired.
3. In case of bump-, fall- or water damage.
4. In case of short circuiting.
5. When a battery is stored uncharged for a longer period.
6. When a battery experiences loss of power after heavy usage.


Defective Products

Warranty service by  Jupio Europe BV
Jupio will only charge you for shipping- and handling costs for its warranty service. The height of these costs depend on the products age.

0 – 12 months     €0,00
12 – 24 months   €7,50
24 – 36 months  €12,50

Procedure
If you prefer a warranty service through Jupio Europe BV, please follow the following return procedure:
1. Pack the defective product carefully and add a copy of the original invoice along with a printed out RMA form which can be downloaded by clicking here.
2. Return the defective product to the address below. Make sure the package is sufficiently stamped. Unstamped or COD parcels will be refused.

Jupio Europe BV
Returns Department
P.O. Box 5105
9700 GC  Groningen
The Netherlands

When we receive your package we will send back a new or repaired product to the address written on the RMA Form. If any shipping- and handling costs are applicable you will receive an invoice by email from us. When we receive your payment we will ship out the product.


Product safety

The guideline General Product Safety obliges company to offer safe products. Besides,
as from 1st December 2005 companies must report as soon as dangerous products
come on the market. Legislation must contribute to a better protection of the consumer.

Jupio acts conform all legal requirements  products have to meet and makes every effort to bring safe products on the market. If necessary, Jupio products or packages contain a warning.

If a defective product, which is dangerous,  is brought on the market, it can be traced by means of an article- and batch number. Jupio will withdraw this product from the market. Jupio will make mention of an unsafe product on her website: jupio.com. Besides, in case of a dangerous product, we will inform the authorities.

Should your product contain dangerous deviations please inform Jupio Europe BV in The Netherlands. Jupio will research the product and will take all necessary precautions. Complaints concerning possible dangerous products can be reported to:

Jupio Europe BV
Postbus 5105
9700 GC Groningen
The Netherlands
T +31-(0)50 5499949
F +31-(0)50 3130495
E info@jupio.com

In case of questions concerning product safety issues, please feel free to contact our customer service, on working days monday till friday 09:00 – 17:00 CEST.


The company

Jupio is a leading manufacturer of power-accessories for digital cameras, camcorders, mobile phones, laptops and powertools.
The heart of the company are ofcourse our own people.

Do you want to know more? Don’t hesistate to contact us.

The Netherlands
Jupio Europe BV

+31- 50- 5499949
info@jupio.com

eefbarendrecht
Eef Barendrecht
Export manager
e.barendrecht@jupio.com
ronalde
Ronald Egberts
Logistics

egberts@jupio.com
martijnmulder
Martijn Mulder
Owner/Marketing
mulder@jupio.com

 

marvelark
Marcel van der Ark
Owner/Purchasing
vdark@jupio.com
korbrouwer
Kor Brouwer
Accountmanager NL

brouwer@jupio.com
martijne
Martijn Evertse
Owner / Sales
evertse@jupio.com

 

davidz
David Zunino
Jupio Scandinavia
david@jupio.se
danielbrans
Daniel Brans
Productmanager
brans@jupio.com
fredbarendrecht
Fred Barendrecht
Accountmanager NL
barendrecht@jupio.com